Purchase and Download Questions

image of cash register

The purchase and download process should be quick and simple, and usually you can have a script downloaded to your device within minutes of completing the PayPal checkout. If you are having problems, here are some common issues and answers.

How can I pay for scripts?

Once you have been through the initial DramatisDei checkout screen you will be taken to PayPal pages to make the payment. You will be able to choose to pay by credit or debit card, or from a PayPal account if you have one.

How will I receive my purchase?

When you have successfully completed the PayPal payment screens you will be returned to a purchase confirmation page at DramatisDei. As soon as PayPal confirm your payment (usually between a few seconds to a few minutes) they will send you an email confirming that you have made a payment, and I will send you a separate confirmation email containing links to download your purchases. Just click the download link in the email to download the script.

The download email hasn’t arrived

The confirmation email with the links to your purchases usually arrives within two to three minutes, about the same time as your email from PayPal, but sometimes it may take slightly longer. If you have not received the link after ten minutes there are a couple of possibilities:

  • The email has gone straight into your junk email folder

This is probably the most common problem. In your email client along with your inbox, sent items folder etc. you should have a folder marked Spam, Junk or Bulk Mail. Check this to ensure that  our email has not gone straight into there. Sometimes email systems are a little over-enthusiastic in sorting out the spam!

  • The Paypal payment process was never actually completed

Have PayPal emailed you? When you have completed the payment process PayPal will confirm that you have paid for your script by emailing you a confirmation that you have paid me. If you have not received this confirmation within ten minutes (and it is definitely not in your junk folder) then something may have gone wrong when you were using their pages. If possible  check with your PayPal or your bank account that payment was made. If you have not paid me then unfortunately you will have to start the purchase again.

If PayPal have confirmed by email that you completed payment and you have checked your junk mail folder and have not received an email from Rod Belt at DramatisDei with a link to the script, please email me with a description of exactly what has happened, or message me on facebook.

I’ve got the email, but clicking the link doesn’t seem to do anything.

Clicking the link should automatically download the script as a PDF file (a universal document format) to your device. However, exactly how this happens is dependent upon what browser and operating system you are using and what your settings are. Your browser may open the file straight away, or it might ask you whether you want to open it or save it, or it might save it to your downloads or temporary documents folder, or it might warn you first that some PDF files can harm your computer (your script is a totally harmless document and will do no such thing) and do you really want to download this, to which you can say yes.

Mostly, whichever of these things your browser does it should tell you in an obvious way, but sometimes the box informing you of this is hidden behind your browser or minimised in your taskbar at the bottom of the screen. try closing all of your windows to check it is not hidden, and look for odd icons in your taskbar.

If you still have a problem or a question that has not been answered, please email me or message me on facebook.